General terms and conditions

1. Preamble

The purpose of these General Terms and Conditions (hereinafter: GTC) is to fully regulate the Antal Péter E.V. (hereinafter: Service Provider), the Ruben Vendégház apartment accommodation (hereinafter: Accommodation/Service) and the terms and conditions of using other related services provided by the Service Provider, as well as on the www.rubenvendeghaz.hu website operated by the Service Provider ( hereinafter: Website) the conditions of use of the available advance reservation system.

The application of these General Terms and Conditions does not exclude the establishment of special or unique agreements with travel agencies, travel agents, tour operators, or other persons and partners who cooperate with the Service Provider in the long term in order to sell and promote the services provided by the Service Provider.

2. Data of the Service Provider:

Company name: Antal Péter Individual Entrepreneur

Abbreviated company name: Antal Péter EV.

Headquarters: 3372 Kömlő, II. Ferenc Rákóczi út 75.

Tax number: 58709533-1-30

3. General and interpretative provisions

By ordering the services provided by the Service Provider through the website or in another available way, a contract for the use and provision of services according to the conditions set out in these GTC is established between the Service Provider and the user of the service (hereinafter: Contracting Party). The contract is considered to be a Hungarian-language, but not written, contract concluded between absent parties on the Internet, the content of which can be retrieved and accessed later from the reservation system, but is not filed by the Service Provider, nor does it refer to a code of conduct.

By placing the reservation tomorrow, the Contracting Party simultaneously accepts the contractual conditions defined by these GTC, agrees with all its provisions and recognizes them as binding.

The Service Provider expressly draws the attention of the Contracting Party to the fact that the acceptance of the order is only valid if the Contracting Party accepts and acknowledges as binding the provisions of these General Terms and Conditions in the booking system and on the website at the latest when the order is sent. by ticking the established checkbox.

4. Definitions:

• Service provider: The natural and/or legal person who produces and provides the service.

• Contracting party: a natural or legal person or business organization that orders or uses the services of the Service Provider. A contracting party is also the natural person who actually uses the service of the Service Provider. The orderer and/or user of the service shall be collectively referred to as: Guest;

• Service agreement: the Service Provider and the Guest - if the conditions are met - become contracting parties to the service agreement, hereinafter collectively: Contracting Parties.

• Accommodation service: provision of accommodation and the provision of directly related services within the framework of a business-like economic activity, which is usually not of a prolonged nature, including an overnight stay and rest.

• Website: Service provider's website available at rubenvendeghaz.hu. No prior registration is required to use the website and to make a reservation or purchase on the website.

5. Creation of the service contract, the course of the reservation, modification of the reservation:

The Service Provider will send an offer to the Guest within 36 hours of receipt of the request for a quote sent by the Contracting Party and/or the Guest in writing - by e-mail or through the reservation system available on the Service Provider's website. If the actual order is not received in writing by the Guest within 48 hours from the transmission of the offer, the Service Provider is released from its obligation to offer, and its obligation to offer ceases.

Requests for offers sent by e-mail or via the reservation system available on the Service Provider's website must include the name, address, e-mail address of the guest(s), the exact time of arrival and departure, and the type of apartments they have chosen (cabin / gazebo / observation tower), as well as the exact name of the services.

The Guest responds to the Service Provider's offer with a written order within 48 hours. If the Guest wishes to order several dates, he must send a separate written order for each date. If the Guest makes a reservation for several dates in one order, the Service Provider does not assume responsibility for the fulfillment of the reservations, in the event of an irregular order, the Service Provider is not responsible for any disadvantages or damages suffered by the Guest.

The service contract is established by the written confirmation of the order - reservation - duly transmitted by the Guest, and accordingly, with the written confirmation of the order - reservation - the service contract between the parties is considered an unwritten contract.

The provider hereby draws the attention of the Contracting Party and the Guest to the fact that only after the electronic confirmation of the order - which also means the confirmation of the accommodation reservation - is the right to demand the provision of services from the Service Provider.

The Service Provider draws the attention of the Contracting Party and/or the Guest that the confirmation sent by the Service Provider is deemed to have been received when it becomes accessible to the recipient. The Service Provider bears no responsibility in the event that the electronic message containing the confirmation is not received by the Contracting Party because the e-mail address provided by the Contracting Party is incorrect, or the message cannot be delivered due to the saturation of the Contracting Party's electronic mailbox.

An order and/or modification of an order transmitted orally is only deemed to be accepted by the Service Provider and constitutes an obligation towards the Service Provider in the event that the order and/or modification of the order transmitted in this way has been confirmed in writing by the Service Provider, and as such the Service Provider has written based on his confirmation, the content of the created or modified service contract can be clearly established.

Verbal confirmation of the order and/or modification of the order by the Service Provider does not constitute an obligation for the Service Provider, even if the order and/or its modification was forwarded in writing by the Guest.

The service contract for the use of the services provided by the Service Provider and ordered by the Guest is concluded between the contracting parties for a fixed period of time - the same as the reservation period confirmed in writing by the Service Provider.

If the Guest decides before the end of the fixed period that he no longer wishes to use the services provided by the Service Provider, or if he does not arrive at the time of arrival, however, he has not canceled the ordered services in accordance with the conditions set out in these General Terms and Conditions - regardless of whether whether he has started using the ordered services - he is obliged to pay the full consideration for the service to the Service Provider, and the Service Provider is entitled to demand payment of the full consideration for the ordered services, and is also entitled to provide the relevant accommodation and services to other Guests for the period not used by the Guest make available, bookable.

If the Guest decides, before the end of the fixed period, that he wishes to use the services provided by the Service Provider for a longer period than the fixed time included in the order confirmed in writing by the Service Provider, it is considered a modification of the order, which the Guest must notify the Service Provider by the fixed time at the latest to notify the day before its expiration, to pay the consideration for the order to the Service Provider, and for which, upon written confirmation by the Service Provider, a service contract amendment deemed to have been entered into in writing will be created between the parties.

Amendments to the service contract are only possible through the written agreement of the contracting parties.

6. Cancellation of the service, withdrawal, termination

The Guest undertakes to inform the Service Provider in writing at least 48 hours (forty-eight) before the start of the service of any possible cancellation, modification, or any other change of the services ordered by him.

The Guest/Contracting Party may cancel the service without penalty if they notify the Service Provider in writing of their intention to cancel by the 30th (thirtieth) day before the date of arrival.

In case of cancellation of a service indicated in writing within 29 and 14 days before the arrival date, the Service Provider will charge a penalty equal to 50% of the price of the ordered service, while in case of cancellation of a service indicated in writing within 13 days before the arrival date the amount of the fine charged is equal to 100% of the price of the ordered service.

In the case of group or individual orders, the cancellation conditions are determined individually.

The service provider reserves the right to cancel the performance of the services ordered by the Guest and confirmed by the Service Provider no later than 30 days prior to the start of using the services - with a statement sent to the Guest in writing - and the simultaneous return of any advance paid by the Guest in cash, or In case of advance payment made from the SZÉP card, in addition to the refund to the SZÉP card.

In the case of group or individual orders, the cancellation conditions are determined individually.

The Service Provider reserves the right, in the case of reservations of its products and services subject to special conditions, especially special offers, group travel or events from the above establish different individually determined conditions.

7. Other services, gift voucher

In addition to operating the reservation system on its website, the Service Provider operates a closed website for the use of other services directly related to the service of the accommodation, on which the Contracting Party and/or the Guest, regardless of the time of use of the accommodation, but no later than 7 (weeks) before arrival at the accommodation, other you can order the use of services, as well as enable the purchase of a so-called single-purpose gift voucher issued and accepted by the Service Provider.

Provisions for the Ruben Guesthouse Voucher

The purchase of the Ruben Vendégház Voucher (hereinafter: Gift Voucher), which can be purchased in different denominations, is made possible by the Service Provider on the website available on its website. The denominations of the available gift vouchers are determined by the Service Provider in advance, gift vouchers of unique value are currently not available.

Gift vouchers are considered a means of payment that replaces cash, they cannot be exchanged for cash, so if they are redeemed for a product and/or service of lesser value, the remaining amount will be lost.

Gift vouchers can be purchased on the website operated by the Service Provider, they are issued electronically.

The nominal value of the gift vouchers and their counter value are the same as the amount indicated on the given gift voucher. When redeeming the gift voucher, an amount corresponding to the nominal value of the given gift voucher was deducted from the value of the purchase.

Gift vouchers issued by the Service Provider may be redeemed up to 8 (eight) months from the date of purchase of the gift voucher, only when booking on the Service Provider's website, when ordering services - but also for bookings made at a later date after the validity period of the gift voucher - or when purchasing products. The Service Provider is entitled to refuse the use and consideration of gift vouchers presented after this date.

To use the gift voucher, when placing an order on the Service Provider's website, you must enter the unique serial number of the given gift voucher in the "Coupon code" field, and then click on the "Redeem" button. Several gift vouchers can be used for one booking/purchase. If the value of the redeemed gift vouchers exceeds the total value of the ordered services, the difference will be lost, and the Contracting Party and/or the Guest may not demand its reimbursement. A gift voucher can be used once.

Mandatory content elements of the gift voucher: Details of the Service Provider as issuer, reference to the gift voucher, issue value, period of use, sales and redemption information, serial number.

By purchasing the gift voucher, the buyer or the Guest accepts the rules for the issuance and use of the gift voucher, as set out in these GTC, as binding on themselves.

The gift voucher can be freely transferred to anyone, the owner of the gift voucher must be considered to be the one who has the voucher, or whoever uses it, the Service Provider does not investigate the legality of the use.

In other respects, the same rules apply to the purchase of the product and the use of services as in the case of purchases or services using money.

8. Provisions relating to the website

The Service Provider operates a closed website on its website for the use of other services directly related to the accommodation service. On the website, the Contracting Party and/or the Guest (hereinafter: Contracting Party) can order the use of services directly related to the accommodation service without the need to register on the website.

When ordering the services available on the website, the Contracting Party shall ensure the performance of the service provided by the Service Provider and the fulfillment of its legal obligations - such as e.g. issue of invoices - you provide your personal data, contact information and billing data to the Service Provider.

Data managed by the Service Provider: the Contracting Party's surname and first name at birth, company name, address or registered office, telephone number, e-mail address, booking ID. It is possible to use the website and to order the services that the Contracting Party wishes to use after the express acceptance of the General Terms and Conditions and the Data Management Information. The Service Provider notifies the Contracting Party about the success of the order in the message displayed on the website and in the confirmation sent to the e-mail address specified during the order.

The Contracting Party can select the desired product on the website, or choose from among the available payment methods. By making a purchase on the website, the Contracting Party acknowledges and accepts the provisions of the General Terms and Conditions as well as the provisions of the Data Management Information Sheet as binding on them.

The Contracting Party bears full responsibility for accidental data entry errors, as well as for possible damages resulting from the provision of false data or the failure to modify the data in the event of a data change.

9. Range of products and services available for purchase

On the website, it is possible to order other services directly related to the Service Provider's accommodation services. Detailed descriptions are linked to individual products and services on the website.

The Service Provider guarantees that the products available on the website and the services that can be ordered are only purchased from verified partners, of high quality and in all cases original products.

The Service Provider always prepares the pictures of the products published on the website with the greatest care, but at the same time the pictures are for illustration purposes and the appearance and packaging of the individual products may differ from those shown on the website.

The Service Provider specifically draws the attention of the Contracting Party and the Guest to the fact that it only sells and serves alcoholic beverages to persons over the age of 18. In case of doubt, the Service Provider will ask the Contracting Party or the Guest to provide reliable proof of age. In the absence of adequate proof of age, the Service Provider refuses to sell or serve the product.

10. Order process

Orders can be placed electronically without prior registration, only via the website operated by the Service Provider and located on the Service Provider's website. The Service Provider does not accept orders placed by telephone, fax, post or electronic mail. The Service Provider also transmits the information related to the order electronically to the Customer.

During the order, the Contracting Party selects the desired product(s) and service(s) by clicking on the selected product on the website, you can view its description, find out about its availability and price. After selecting the product, you place it in a virtual shopping cart by pressing the "Add to cart" button. By clicking on the "Basket" button, the Contracting Party can check the products placed in the shopping cart, their quantity, and the price. By clicking on the "Continue Shopping" button, the Contracting Party can return to the product page of the website and continue shopping, by clicking on the "Update Cart" button, the Contracting Party can display or delete the new product(s) or service(s) it has placed in the shopping cart in the meantime. you can find them next to the items in the cart by clicking the "X" button. By pressing the "Proceed to checkout" button, the Contracting Party can enter their billing information, check the content of their order, choose from the available payment methods, enter and finalize a coupon code or promotional code, and forward their order by clicking the "Send order" button.

During the finalization of the order, the Service Provider provides information on the essential features of the selected product(s), the amount of their consideration (calculated including VAT), any other costs that may arise on top of this, and the shortest duration of the Contracting Party's payment obligation in accordance with the chosen payment method. offer. During the finalization of the order, the system once again provides the Contracting Party with the opportunity to check and modify the above data. By sending the order, the Contracting Party expressly acknowledges and acknowledges the information provided by the Service Provider.

After checking and finalizing the data relating to the order - especially the scope and quantity of the products, their consideration and the method of payment - the Contracting Party orders the selected product(s) by clicking on the "Send order" button.

The Service Provider specifically draws the Contracting Party's attention to the fact that by pressing the "Send Order" button, the Contracting Party is obliged to pay for the product(s) and service(s) ordered.

The Service Provider will send a confirmation of acceptance of the order immediately after the order, but within 48 hours at the latest. After receiving the order, it will check its feasibility and confirm the order in the form of an electronic message (e-mail) as soon as possible, but no later than 48 hours. The Service Provider undertakes a price guarantee for the order confirmed and confirmed in this way and for its consideration. If the confirmation is not received by the Contracting Party within 48 hours of sending the order at the latest, the Contracting Party shall be released from the binding offer or contractual obligation.

The order and its confirmation shall be deemed to have been received by the Service Provider or the Contracting Party when it becomes available to him. The Service Provider bears no responsibility in the event that the confirmation is not received by the Contracting Party because you entered your email address incorrectly, or it is not accessible due to the storage space of your email account being full.

The Service Provider provides the appropriate, efficient and accessible technical tools so that the Contracting Party and/or the Guest can identify and correct data entry errors before sending the order electronically.

If the ordered product is possibly not available after the order, or the purchase of the product indicated as available is not ensured within the time period indicated on the website, the Service Provider reserves the right not to accept the product order, in this case the Contracting Party and the No contract is created between service providers. In this case, the Service Provider shall immediately inform the Contracting Party and refund any pre-paid consideration to the Contracting Party no later than 30 (thirty) days after the notification.

The Service Provider reserves the right to make changes to the range of products available on the service and website, as well as their prices, at any time. The Service Provider provides information on the essential circumstances of the price discount or other discounts (promotions and sweepstakes) for the products available on the website, especially their extent and duration, on its website in a way that is accessible to anyone. The conditions announced for the duration of the promotion are applicable to the order placed by the Contracting Party with regard to the relevant products or services during the duration of the promotion and its fulfillment.

With attention to the fact that the products and services made available by the Service Provider on its closed website are exclusively products and services directly related to the accommodation service provided by the Service Provider, so their fulfillment takes place at the time of the Guest's arrival, by placing them in the apartment chosen and booked by them.

The Service Provider expressly draws the attention of the Contracting Party and the Guest to the fact that the products made available on its closed website are not made available in any other way, nor are they forwarded or delivered to the delivery address, they are exclusively services directly related to the accommodation service provided at the accommodation operated by the Service Provider can be taken into account as a supplement to it.

It is possible to pay the consideration for the products and services available on the website via bank transfer or online bank card payment on the interface provided by the Service Provider. The provisions relating to the available payment methods and their procedure are laid down in these General Terms and Conditions.

Based on the order placed by the Contracting Party and then confirmed electronically, the Service Provider issues an electronic invoice for the consideration of the products and services, which it forwards to the Contracting Party electronically (via e-mail).

The price of the products and services in forints is indicated by the Service Provider on the website accessible from its website, the prices indicated in this way include VAT. The Service Provider is entitled to unilaterally change the price of products and services at any time.

11. Warranty

• Accessories warranty

The Service Provider provides continuous and appropriate information about the products and services available and orderable on the website, their properties, and the accommodation services it provides.

The products must be suitable for the purposes for which other products of the same type are usually used, they must have the quality that is usual for products of the same type and that the Contracting Party can expect, and they must also have the specifications given by the Service Provider and included in the description made available on the website with properties. The Service Provider is responsible for defective performance (accessories warranty). In the event of faulty performance by the Service Provider, the Contracting Party and/or the Guest may submit an objection, and may communicate their objection to any of the Service Provider's contact details, in writing or in person at the reception.

In what cases can the Contracting Party and/or the Guest exercise their accessory warranty right?

In the event of defective performance by the Service Provider, the Contracting Party and/or the Guest may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.

What rights are the Contracting Party and/or the Guest entitled to based on their warranty claim?

According to your choice, you can make use of the following accessory warranty claims:

You can request a repair or replacement, unless the fulfillment of the request chosen by the Guest is impossible, or the Service Provider would incur disproportionate additional costs compared to the fulfillment of another request. If you did not or could not ask for the repair or replacement, you can request a proportional delivery of the compensation, or the Guest can repair the defect at the Service Provider's expense, or have it repaired by someone else or - as a last resort - withdraw from the contract.

Choose there, he can transfer from his equipment warranty right to another, but the cost of the transfer is borne by the Guest, unless it was justified or the Service Provider gave a reason for it.

What is the time limit for the Guest to assert his accessory warranty claim?

The Guest is obliged to report the error immediately after its discovery, but no later than within 2 (two) months from the discovery of the error. We would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year statute of limitations from the completion of the contract. In the case of a used item, this deadline is a maximum of one year.

Who can you enforce your accessory warranty claim against?

The Guest may enforce his warranty claim against the Service Provider.

What other conditions are there for asserting your accessory warranty rights?

Within six months from the date of delivery, there is no other condition for validating the accessory warranty claim, apart from reporting the defect, if the Guest proves that the product or service was provided by the Service Provider. However, after six months have passed since the performance, the Guest is obliged to prove that the defect he recognized was already present at the time of performance.

• Product warranty

In what cases can the Guest exercise his product warranty right?

In the event of a defect in a movable thing (product), the Guest may - at his or her choice - enforce the right specified in point 1 or a product warranty claim.

What rights does the Guest have based on his product warranty claim?

As a product warranty claim, the Guest may only request the repair or replacement of the defective product.

In which case is the product considered defective?

The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the Service Provider.

In what time frame can the Guest assert his product warranty claim?

You can assert your product warranty claim within two years of the product being placed on the market by the Service Provider. After this deadline, you will lose this right.

Against whom and under what other conditions can you enforce your product warranty claim?

You can only exercise your product warranty claim against the manufacturer or distributor of the product. The Guest must prove the defect of the product in the event of a product warranty claim.

In what cases is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

• the product was not manufactured or marketed as part of its business activities, or

• the defect could not be recognized according to the state of science and technology at the time of placing it on the market, or

• the defect of the product results from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

We would like to draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and product warranty at the same time, in parallel with each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer (distributor).

• The consumer's right of withdrawal or termination

A Guest who is considered a consumer has the right to withdraw from the contract without giving reasons within 14 (fourteen) days. Similarly, in the case of a contract for the provision of services, if the performance of the contract has begun, the Guest is entitled to terminate the contract without giving reasons within 14 (fourteen) days.

The Guest may exercise his right of withdrawal by making a clear declaration to this effect or by filling out the model declaration provided for in the legislation (appendix).

The withdrawal/termination period

(i) in the case of a contract for the provision of services, it expires after 14 days from the date of conclusion of the contract,

(ii) in the case of a contract for the sale of a product, it expires 14 days after the day on which the Guest, or a third party designated by him, other than the carrier, receives the product;

(ii) when several products are provided, it expires after 14 days from the day on which the last product is taken over by the Guest or a third party indicated by him, other than the carrier;

(iii) when providing a product consisting of several items or pieces, in which the Guest or a third party indicated by him, other than the carrier, receives the last item or piece.

If the Guest wishes to exercise his right of withdrawal/termination, he must send a clear statement of his intention to withdraw/terminate to one of the Service Provider's contact details specified in these GTC (by post, fax or electronic mail). The Guest shall exercise his/her right of withdrawal within the time limit if he/she sends his/her cancellation/termination statement before the expiry of the above-mentioned deadline.

Legal effects of withdrawal/termination

If the Guest withdraws from this contract, immediately, but at the latest within 14 days of receiving the Guest's cancellation statement, the Service Provider will refund all compensation provided by the Guest. During the refund, the Service Provider uses a payment method identical to the payment method used during the original transaction, unless the Guest expressly consents to the use of another payment method; due to the application of this refund method, the Guest will not be charged any additional costs.

If the Guest has requested that the performance of the service begin within the notice period, in the event of termination, the Guest must reimburse the Service Provider for the amount due for the service performed proportionately up to the date of termination of the contract. Similarly, the Service Provider will reimburse the Guest for the part of the compensation provided by it that exceeds the consideration for the service provided by the Service Provider.

Taking into account that the products available on the closed website operated by the Service Provider can only be used directly in connection with the accommodation service provided by the Service Provider, and the Service Provider does not provide their transport, the question of returning the product and its cost does not arise.

The Service Provider expressly draws the Guest's attention to the fact that he is not entitled to the right of withdrawal/termination, among other things:

1. a) in the case of a contract for the provision of a service, after the performance of the service as a whole, if the company began the performance with the express, prior consent of the consumer, and the consumer acknowledged that he loses his right of termination after the performance of the service as a whole;

2. b) with regard to a product or service whose price or fee depends on the possible fluctuation of the financial market, even during the deadline for exercising the right of withdrawal, which cannot be influenced by the company;

3. c) in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer;

4. d) with respect to perishable products or products that retain their quality for a short time;

5. e) with regard to a product with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene;

6. f) with regard to a product which, due to its nature, is inseparably mixed with another product after delivery;

7. g) with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a way that the company cannot influence, and the price of which was agreed upon by the parties when concluding the sales contract, but the performance of the contract only takes place after the thirtieth day from the conclusion of the contract;

8. h) in the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;

9. i) regarding the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after the handover;

10. j) with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;

11. k) in the case of contracts concluded at a public auction;

12. l) in the case of a contract for the provision of accommodation, transport, car rental, catering or services related to leisure activities, with the exception of housing services, if a deadline or deadline for performance specified in the contract has been agreed;

13. m) with regard to the digital data content provided on a non-material data carrier, if the business has started the performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he/she will lose the right of withdrawal after the start of the performance.

Considering the contract for the accommodation service provided by the Service Provider - which is concluded between the parties in each case with a specified deadline for completion, as well as the fact that the products and services made available by the Service Provider on the website are typically perishable or products that retain their quality for a short time, as well as products with closed packaging, which for reasons of health protection or hygiene cannot be returned after opening after delivery, the Contracting Party and the Guest are not entitled to the right of withdrawal/termination defined by law.

The Service Provider specifically draws the attention of the Contracting Party and the Guest, who are considered consumers, to the fact that Art. 45/2014. (II.26.) According to the Government Decree, the Contracting Party and the Guest are not entitled to the right of withdrawal or termination without reason within 14 (fourteen) days from the conclusion of the contract for the accommodation services provided by the Service Provider under these General Terms and Conditions, as well as on its website due to the characteristics of the products and services made available.

By accepting the General Terms and Conditions, the contracting party and the Guest acknowledge and accept that the Service Provider may not exercise its right of withdrawal or termination within 14 (fourteen) days in relation to the accommodation services provided by the Service Provider and the products and services ordered through its website based on these General Terms and Conditions.

The Contracting Party and/or the Guest acknowledges that the forwarding of the order as defined by these GTC is considered an offer to which it is bound. The customer acknowledges that he accepts the provisions of these General Terms and Conditions and the related Data Management Information Sheet at the same time as he submits the order, and acknowledges that the provisions contained therein are binding on him.

12. Consideration for the service, terms of payment

The prices applied by the Service Provider are continuously published at the Service Provider's reception and on the website www.rubenvendeghaz.hu. The Service Provider is entitled to freely change the prices it applies at any time, provided that the Service Provider's unilateral modification does not apply to service contracts established on the basis of orders previously forwarded and confirmed in writing by the Service Provider, provided that, in the event of any modification or extension thereof, the Service Provider at the time of the modification or extension applied service prices are the guidelines.

In the case of purchasing a gift voucher, its nominal value does not necessarily equal the value of the reservation of the services provided by the Service Provider or the use of any apartment for one or more days.

The Service Provider displays the prices it uses in HUF in accordance with the applicable legal regulations.

The Guest can also receive appropriate information about the service fee at the Service Provider's reception before starting the service.

When announcing the consideration for each service, the Service Provider shall indicate the tax content of the consideration amount (e.g. general sales tax, tourist tax) and the amount determined by law. The Service Provider reserves the right to transfer the excess generated in this way to the Contracting Party and/or the Guest without prior notice in the event of a statutory change in the amount of the applicable tax.

The Service Provider publishes the consideration, current promotions, discounts and other offers of the individual products and services it provides and available apartments on its website.

In the case of cooperation with travel agencies and travel brokers, in the absence of a cooperation agreement, the partner will issue an invoice for the gross amount - including commission and the amount of VAT. In the case of contracted partners, the contractual price established in the contract will be invoiced.

The Service Provider informs the total amount of the services ordered by the Service Provider in the written confirmation sent to the Guest, calculated for the scope of the services and the duration of their use, with the currently valid prices and fees.

The value of the ordered products and services can be paid

• by bank transfer, or

• cash on site,

• online (Barion) or on site with a bank card, as well as

• in accordance with current legislation with the Széchenyi Recreation Card (SZÉP card).

In the case of bank transfer, the Contracting Party or the Guest is obliged to pay the price of the ordered services in full to the Service Provider before arrival by the deadline specified in the electronic invoice issued by the Service Provider and transmitted electronically. The Service Provider issues advance and final invoices to the Contracting Party or the Guest for the amounts paid.

In the case of advance bank transfer or bank card payment, the consideration for the product and/or service shall be considered paid if the amount is fully credited to the Service Provider's bank account.

The Service Provider informs the Contracting Party that the online bank card payment is handled by Barion. Online bank card payments are made through Barion's system. The bank card data will not reach the merchant. Barion Payment Zrt., which provides the service, is an institution under the supervision of the Magyar Nemzeti Bank, license number: H-EN-I-1064/2013.

In case of payment by bank card, the Contracting Party is automatically redirected to Barion's payment page, where he must enter the data required by Barion to settle the fee. The Service Provider draws the Contracting Party's attention to the fact that payment for the products and services ordered by him is only possible with a bank card accepted by Barion and suitable for online purchases. The Service Provider also draws the attention of the Contracting Party to the fact that the payment transaction cannot be withdrawn after its execution. In the event of an unsuccessful payment transaction, an error message appears on the website, while the server upon successful settlement of the service fee, the bank account balance of the Contracting Party is immediately debited with the amount of the service fee.

The Service Provider informs the Contracting Party that the payment and bank card data entered on the Barion payment page are not recognized or processed by the Service Provider.

Given that the proper conduct of the bank card payment transaction, the management of the data provided during the payment, their encryption and the guarantee of the payment process are the sole responsibility of Barion, the Service Provider does not assume responsibility for problems related to the bank card payment and within the competence of Barion. The Service Provider also assumes no responsibility for the failure of the payment transaction, if the reason can be traced back to an error in the Internet connection.

In the case of payment with a SZÉP card, in order to ensure the legitimate use of the card, the Service Provider may request payment of the price of the ordered services in advance and presentation of the Guest's valid photo identification document (e.g. personal identification card, driver's license, passport). The Guest is obliged to comply with the request for identification. If the identification does not take place for any reason beyond the Service Provider's control, the Service Provider is entitled to refuse to accept payment with the SZÉP card.

The Service Provider reserves the right to request a payment guarantee to offset the value of the services that the Guest wishes to use, i.e., the on-site consumption of services in addition to the ordered services. The payment guarantee can be

1. a) bank card guarantee: depending on the length of stay, a fee advance is determined, which is blocked on the bank card until departure, or

2. b) payment of the ordered service on site in cash upon arrival, or

3. c) before starting to use the service, a bank transfer equal to the value of the ordered service.

The Contracting Party may pay the consideration for the service in Hungarian forints or, at its choice, in any currency that the Service Provider has published in the notice placed at the reception and/or on its website. If the consideration for the ordered services is paid in whole or in part in a currency other than the Hungarian forint, the conversion is always carried out by taking into account the exchange rate published by the Hungarian National Bank prior to the day the invoice is issued.

The Service Provider accepts cash-substitute means of payment for the payment of the ordered services, including the gift vouchers issued by it, the current list of which can be viewed at the reception.

The Service Provider charges consumption in catering units to the balance of the apartment, or the Guest can pay in cash at the reception.

13. Method and conditions of using the service

The Guest can start using the services ordered and confirmed in writing by the Service Provider between 3:00 p.m. and 6:00 p.m. on the day of arrival and occupy the given apartment ("check in"), and on departure until 10:00 a.m. on the day of the end of the fixed period you have to leave the apartment ("check out").

If the Guest wishes to occupy the apartment he ordered and wishes to use on the day of arrival before the check-in time, this is possible subject to a service surcharge and free capacity. If the Guest is expected to arrive after 6:00 p.m., he must notify the Service Provider in advance.

The Service Provider does not allow Guests to accommodate or bring in pets.

The Service Provider is entitled to terminate the service contract with immediate effect or refuse to provide the service if:

• the Guest does not use and/or damages the apartment made available to him or the services provided by the Service Provider and/or the premises used for their provision;

• the Guest disrupts or obstructs the Service Provider's operation and policy and does not abandon this behavior despite the request of the Service Provider's representative;

• the Guest does not comply with the Service Provider's security regulations, e.g. smokes in a prohibited place and does not stop smoking despite the call from the Service Provider's representative;

• the Guest behaves in an objectionable, rude manner with the Service Provider's employees, behaves rudely, is in an intoxicated or intoxicated state caused by alcohol or other narcotic or psychoactive substances, displays threatening, insulting or other blatantly anti-social unacceptable behavior;

• the Guest is contagious or suffers from a disease that disturbs the operation of the Service Provider or the tranquility of other guests. A guest unable to take care of himself cannot use the services provided by the Service Provider;

• the Contracting Party's or the Guest's obligation to undertake/fulfill the payment guarantee required by the Service Provider did not fulfill it by the date specified under

If the service contract cannot be performed due to any force majeure, it will be terminated.

The Guest uses all services provided by the Service Provider during his entire stay at his own risk.

14. Provision of services

If the Service Provider is temporarily unable to provide the ordered services for any reason attributable to it, it is obliged to provide accommodation for the Guest. In this regard, the Service Provider is obliged to:

• to offer the services confirmed by him in the order at the price indicated there and for a fixed period of time - or until the obstruction ceases - to another accommodation of the same standard and category, and to provide them if the Guest accepts. All additional costs of providing substitute accommodation are borne by the Service Provider;

• in the event of a request for this, the Service Provider provides the Guest with a one-time call/message opportunity, free of charge, so that he can communicate the change of accommodation to the person of his choice;

• provide a free transfer for the Guest to move to the alternative accommodation offered and accepted by the Guest and to move back, if necessary.

If the Service Provider fully complies with the above obligations, or if the Guest accepts the substitute accommodation offered to him and accepted by him, he cannot make a subsequent claim for compensation against the Service Provider.

15. Rights and obligations of the guest

Pursuant to the service contract between the parties, the Guest is entitled to use the apartment ordered by him, as well as the facilities of the accommodation, which are part of the normal range of services provided by the Service Provider. and are not subject to special conditions.

The Guest may file a complaint regarding the performance of the services provided by the Service Provider. The Service Provider undertakes to investigate the complaint submitted to it in writing or verbally at the reception and entered into the minutes within 72 hours of its receipt and to provide the Guest with a meaningful response.

The Guest is obliged to compensate the Service Provider for the services ordered in the service contract in the manner and by the time specified in the contract at the latest.

The Guest is obliged to immediately notify the Service Provider of any damage caused to him or her at the Service Provider's reception desk and to provide the Service Provider with all the necessary data that is necessary to clarify the circumstances of the damage incident, and which is necessary to initiate a possible violation or criminal procedure.

16. Liability of the Guest for damages

The Guest is responsible for compensation for all damages caused to the Service Provider or a third party by himself or his companion or persons under the supervision of any of these persons. The Guest's obligation to make good remains even if the injured person is entitled to claim compensation directly from the Service Provider.

17. Rights and obligations of the Service Provider

If the Guest does not fulfill his obligation to pay the consideration for the services used or ordered but not used, the Service Provider shall have a right of lien on the Guest's assets that he took with him to the accommodation/apartment provided by the Service Provider to secure his claims and costs.

For property and accident protection reasons, the entire area of the accommodation is equipped with security cameras. By using the service and occupying the accommodation, the Guest consents to being recorded. The recordings are stored by the Service Provider for 60 (sixty) days, after which time they are automatically and irreversibly deleted.

18. Liability of the Service Provider for damages

The Service Provider assumes responsibility for any damage to the guest that occurred within the accommodation due to its own fault or that of its employees. The Service Provider's responsibility does not extend to damage events that occurred due to unavoidable reasons beyond the scope of the Service Provider's employees and guests, or were caused by the Guest or those under his supervision.

The Service Provider reserves the right to designate places and rooms within the accommodation where the Guest may not enter. The Service Provider designates these places and rooms in a clearly visible and unmistakable manner. The Service Provider is not responsible for any damages that occur to the Guest or persons under supervision in places and rooms where the Guest is not allowed to enter.

The Service Provider is only liable for damage to things that the guest has designated in the accommodation, or has placed in a place usually assigned for this purpose or in his apartment, or that he has handed over to an employee of the Service Provider who he could reasonably consider entitled to receive his things.

The Service Provider's liability is securities requested, for cash and other valuables, exists if the Service Provider accepted the item for safekeeping or refused to accept it for safekeeping. The Service Provider's liability for things placed in this way is unlimited.

The Service Provider's responsibility for compensation only exists if the Guest immediately reports the damage with the necessary data at the Service Provider's reception. The Service Provider's responsibility does not extend to the Guests' packages and their contents upon arrival at and departure from the accommodation, during unpacking and packing, and during transport to and from the apartment.

The extent of the Service Provider's liability for damages is up to fifty times the amount of the daily room price according to the service contract.

19. Illness or death of the Guest

If the Guest becomes ill after occupying the accommodation and during the use of the service and the Service Provider is aware of this, the Service Provider is obliged to offer medical assistance to the Guest, with the costs of the offered and accepted medical assistance being borne by the Guest. If the doctor diagnoses an infectious disease, the Service Provider is entitled to refuse to perform the service or to terminate the service contract with immediate effect. All costs of leaving before the end of the fixed period are borne by the Guest.

In the event of illness or death of the Guest, the Service Provider may claim cost compensation from the patient's or the deceased's relatives or heirs for the medical expenses possibly advanced by the Service Provider, the consideration for the services used before the death and the damage to the property of the Service Provider and/or its guests in connection with the illness or death. to the extent of damages. The Service Provider considers the guest's death as departure before the end of the fixed term of the contract, and in this case it is not obliged to refund the amount of consideration for the remaining part of the contractual term to the legal heir(s).

20. Termination of the service contract, settlement between the parties

The service contract established between the Parties on the basis of these GTC shall be terminated or may be terminated:

• in the event of automatic termination of the contract – at the end of the fixed period,

• by mutual agreement of the parties,

• by canceling the order,

• with the withdrawal or termination of the Service Provider.

The parties are entitled to terminate the service contract by mutual agreement at any time, provided that the termination must be in writing and must include a full account of the parties.

After the conclusion of the contract, but before the start of performance, the Contracting Party is entitled to withdraw from the order by being obliged to pay any penalty charged by the Service Provider.

After the conclusion of the contract, but before the start of performance, the Service Provider is entitled to withdraw from the service contract or to refuse performance if the conditions set out in these GTC are met, while after starting to use the service, he is entitled to terminate the contract if the conditions set out in these GTC are met .

In the event of termination of the service contract for any reason, the parties are obliged to settle accounts with each other no later than 15 (fifteen) days from the date of termination.

21. Other provisions

• Complaint handling

If the Contracting Party and/or Guest, who is considered a consumer, has any complaints in connection with the service they have used, they are entitled to file a complaint with the Service Provider.

The Contracting Party and/or Guest who is considered a consumer may submit their complaint to the Service Provider by mail or electronically, in writing or verbally at the Service Provider's headquarters, at the reception of the accommodation, or by telephone.

The Service Provider examines the verbal complaint immediately and remedies it as necessary. If the Contracting Party and/or the Guest do not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will record the complaint and its position in relation to it, a copy of which will be handed over to the Contracting Party and/or the Guest in person , in the case of a verbal complaint communicated by telephone or using other electronic communication services, it will be sent together with the substantive answer within 30 (thirty) days at the latest.

The Service Provider investigates the written complaint within 30 (thirty) days after its receipt and informs the complainant about the result of the investigation, answers the complaint in writing, in case of possible rejection, explains its position and informs the complainant about the legal remedies available to him.

If the complainant's complaint is rejected, the complainant has the right to appeal to a conciliation body that is competent according to his/her place of residence or the seat of the Service Provider. The Service Provider is obliged to cooperate in the conciliation board procedure. According to the seat of the Service Provider, the following conciliation body to proceed in the event of a consumer dispute:

Conciliation Board operating alongside the Heves County Chambers of Commerce

Address: 3300 Eger, Hadnagy utca, 6th floor

Mailing address: 3300 Eger, PO Box 440.

Phone: +36 36 416-660/105 ext

Website: http://www.hkik.hu/hu/content/bekelteto-testulet

E-mail: bekeltetes[at]hkik[dot]hu

The headquarters, telephone and internet contact details, as well as the correspondence and e-mail address of the conciliation body according to the place of residence or residence of the complainant can be found by clicking on the website of the given, competent conciliation body on the following link: https://mkik.hu/a- regional-websites of internal bodies

The online dispute resolution platform provided by the European Union provides an alternative dispute resolution forum in order to resolve legal disputes arising from obligations arising from online sales or service contracts between all consumers residing in the European Union and merchants established there outside of court proceedings. The European Online Dispute Resolution Platform can be accessed by clicking on the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&.... Online dispute resolution is detailed at https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks, while online dispute resolution is started at https://ec.europa.eu/consumers/odr It can be initiated on the page /main/?event=main.complaints.screeningphase.

In addition, the complainant may also contact the regionally competent district office regarding his consumer complaint. In consumer protection official cases, the district office acts in the first instance. The jurisdiction of the district offices is available at https://jarasinfo.gov.hu/.

• Scope of the General Terms and Conditions

Personal scope: The scope of these Terms and Conditions extends to the legal relationship established between the Service Provider and the Contracting Party, established by the booking of the service and thus by electronic order.

Subject scope: These General Terms and Conditions fully and automatically regulate the terms of the contract between the Service Provider and the Contracting Party for the provision of accommodation services and related services.

Territorial scope: These Terms and Conditions cover the legal transaction concluded in Hungary between the Service Provider and the Contracting Party for the provision of accommodation services and related services

Temporal validity: These GTC shall enter into force upon its publication and shall remain in force until withdrawn or modified by the Service Provider. Disputes arising between the Service Provider and the Contracting Party and/or the Guest in connection with the service contract established on the basis of these GTC are always governed by the GTC provisions in force at the time of the booking.

• Availability and modification of the General Terms and Conditions

The Service Provider ensures that the Contracting Party and/or the Guest can familiarize themselves with and interpret the contents of the General Terms and Conditions before accepting them.

The Service Provider publishes the current text of the General Terms and Conditions on its website www.rubenvendeghaz.hu, which is accessible to anyone and public.

The Service Provider reserves the right to unilaterally modify the provisions of these GTC at any time. The Service Provider shall publish the text of the amended General Terms and Conditions on the website www.rubenvendeghaz.hu 15 (fifteen) days before its entry into force.

• Management of personal data

The Service Provider undertakes to handle personal data obtained in connection with the provision of services in accordance with the applicable data protection legislation.

The Service Provider also guarantees that its data management activities carried out during the performance of the service contract established on the basis of these General Terms and Conditions comply with REGULATION (EU) 2016/679 of the European Parliament and of the Council (27 APRIL 2016) regarding the processing of personal data of natural persons. CXII of 2011 on the protection and free flow of such data and the repeal of Directive 95/46/EC (general data protection regulation), (hereinafter: GDPR), as well as on the right to informational self-determination and freedom of information. Act (hereinafter: Info tv.), the Service Provider thus especially, but not exclusively, has an appropriate legal basis for the processing of personal data, performs the data processing activity in order to achieve a legitimate goal, and for the time and scope of data absolutely necessary to achieve this goal.

The provisions relating to the Service Provider's data management are set out in a separate Data Management Information Sheet.

• Force majeure

Causes and circumstances (e.g.: war, fire, flood, bad weather, power outage, strike, etc.) over which neither the Service Provider, nor the Guest, or the Contracting Party have control - force majeure - any party is exempted from from fulfilling their contractual obligations as long as this reason or circumstance exists. The contracting parties will do their best to minimize the possibility of the occurrence of these causes and circumstances and the resulting damage, or delay will be corrected as soon as possible.

• Copyrights

The information, photographs and textual content found on the website www.rubenvendeghaz.hu are the property of the Service Provider. Only the Service Provider is entitled to use the photos and descriptions on the website and in the booking system as intellectual property, their unauthorized copying, transmission or use in any other way is not allowed.

The Service Provider reserves all rights to all elements of its service, the domain names, the secondary domain names formed with them, as well as its Internet advertising surfaces.

It is forbidden to adapt or reverse engineer the content of the www.rubenvendeghaz.hu website or certain parts, to create user IDs and passwords in an unfair manner, or to use any application that can be used to modify or index the www.rubenvendeghaz.hu website or any part of it.

The name www.rubenvendeghaz.hu is protected by copyright, its use, with the exception of references, is only possible with the prior written consent of the Service Provider. In the event of use without a license, the Service Provider is entitled to a fine of HUF 1,000,000 per violation.

• Miscellaneous provisions

The parties undertake to fulfill their obligations arising from the contract established on the basis of these GTC, in compliance with the governing legal provisions, to act in accordance with the requirements of good faith and fairness, and to cooperate with each other and to inform each other of all material circumstances affecting each other without undue delay.

The Service Provider considers the provisions of these Terms and Conditions, as well as the information provided on its website, to be binding on itself, and in order to fulfill them, it acts as is generally expected in the given situation.

When exercising the rights and obligations arising from the service contract established between the parties by accepting these GTC, the parties are obliged to take the legitimate interests of the other party into account. The Contracting Party and the Guest are also obliged to act in the performance of the contract in such a way that the good business reputation of the Service Provider is not harmed or jeopardized.

Information, facts and data that come to the attention of the Contracting Party and the Guest in connection with the conclusion and performance of the service contract established on the basis of these GTC with the Service Provider and its activities, including, in particular but not exclusively, the existence and content of individual service contracts established on the basis of these GTC, are considered business secrets qualifies, the Contracting Party and the Guest may not release or make them available to third parties or use them for purposes other than the performance of contracts.

The Contracting Party and the Guest agree that without the prior written consent of the Service Provider, they will not transfer or disclose to third parties any information related to the content of individual service contracts and/or their performance based on these GTC, in particular, but not exclusively, the service until the date of performance of the contract. The Contracting Party undertakes to take all possible measures to prevent third parties from accessing or learning about the individual service contracts created under these GTC or confidential knowledge or information related to their performance.

If the Service Provider does not exercise any of its rights set forth in these GTC, the failure to exercise the right shall not be considered a waiver of the given right by the Service Provider.

The Service Provider disclaims all liability for any potential damages that occur due to errors or deficiencies in the operation of the website www.rubenvendeghaz.hu and/or the reservation system and/or the website on the part of the Contracting Party and/or the Guest.

The parties will primarily communicate with each other in writing, via e-mail, regarding all questions arising in connection with the performance of the contract and the provision of services.

The Service Provider sends all notifications, information, and legal declarations to the Contracting Party and/or the Guest to the e-mail address provided when ordering the service. The Service Provider maintains the e-mail address rubenvendeghaz[at]gmail[dot]com for receiving all written inquiries from the Contracting Party and/or the Guest. If the e-mail address of the Contracting Party and/or the Guest changes in the meantime, it is obliged to inform the Service Provider immediately. The Service Provider bears no responsibility for adverse consequences resulting from the failure to provide the above information.

All contracts covered by these GTC are governed by Hungarian law, especially Act V of 2013 on the Civil Code (hereinafter: Civil Code), Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. As well as other relevant legal regulations. If the contract is concluded between the Service Provider and the Contracting Party and/or Guest who is considered a consumer, then the legal relationship of the parties is governed by Art. 45/2014 on the detailed rules of contracts between consumers and businesses. (II. 26.) The provisions of the Government Decree shall also be applied mutatis mutandis.

The parties wish to resolve disputes arising from the service contracts concluded between them primarily through negotiations, outside of litigation. If the negotiations between the parties do not lead to a result, or the settlement of the dispute is predictably unsuccessful, the parties have the exclusive jurisdiction of the Eger District Court (3300 Eger, Barkóczy utca 3.) or the Eger Court of Justice (3300 Eger, Barkóczy utca 1.).